Resident Services Advisor

Neway International Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service provider is seeking two Customer Service Officers to join their team in London. The role involves being the first point of contact for residents, handling calls and queries efficiently. Candidates must possess strong communication and problem-solving abilities, remain calm under pressure, and be flexible with shift patterns. Enhanced DBS clearance is required. This position offers 36 hours per week with varying shifts and is based at Wood Green Library.

Qualifications

• Strong communication and problem-solving skills.
• Ability to remain calm and focused in a busy, high-pressure environment.
• Flexibility to work different shift patterns as required.
• A genuine desire to help others and deliver outstanding service.
• Enhanced DBS clearance required.

Responsibilities

• Deliver excellent customer service to residents.
• Resolve queries promptly and professionally.
• Work collaboratively in a fast-paced contact centre environment.
• Adapt quickly to changing priorities.
• Ensure compliance with safeguarding requirements.

Skills

Strong communication skills

Problem-solving skills

Ability to stay calm under pressure

Flexibility in working hours

Empathy and service orientation

Job description

A customer service provider is seeking two Customer Service Officers to join their team in London. The role involves being the first point of contact for residents, handling calls and queries efficiently. Candidates must possess strong communication and problem-solving abilities, remain calm under pressure, and be flexible with shift patterns. Enhanced DBS clearance is required. This position offers 36 hours per week with varying shifts and is based at Wood Green Library.