Resident Safety & Community Champion

Unite Students; Birmingham; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A performance-related bonus paid twice

25 days annual leave plus bankolidays

Generous pension scheme (4% - 11%)

Life assurance worth 4x salary

Share save scheme

Enhanced Family Leave policies

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

One free volunteering day each year

Retail and hospitality discounts

Descripción de la vacante

Unite Group, operating Unite Students, seeks a friendly Student Safety Team Member to welcome residents and visitors and help keep the building safe and engaging.

As part of the property team you will manage check-ins, viewings and day-to-day resident support, delivering a high quality experience while assisting with safety procedures and maintaining high standards across communal areas.

This role emphasizes customer service, teamwork and a proactive approach in a busy student environment.

Formación

• Experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Have strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.
• Be confident handling enquiries, complaints and resident requests.
• Experience in student accommodation or residential environments would be beneficial but isn't essential.

Responsabilidades

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Conocimientos

Customer service

Hospitality

Communication

Problem-solving

Proactive

Organised

Teamwork

Handling enquiries

Resident requests

Descripción del empleo

Unite Group, operating Unite Students, seeks a friendly Student Safety Team Member to welcome residents and visitors and help keep the building safe and engaging.

As part of the property team you will manage check-ins, viewings and day-to-day resident support, delivering a high quality experience while assisting with safety procedures and maintaining high standards across communal areas.

This role emphasizes customer service, teamwork and a proactive approach in a busy student environment.