Repairs Assistant

Ashford Borough Council; Ashford; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Annual leave with flexi time

Life insurance

Relocation package for specific roles

Training and development

Job summary

Ashford Borough Council is seeking a proactive Housing Service assistant to be the first point of contact for tenants, leaseholders and internal stakeholders reporting repairs and maintenance issues. You will handle inquiries via phone, email and online channels, assess repair requests, arrange appointments and provide accurate updates to residents.

The role requires strong communication, listening and problem-solving skills, plus good IT literacy to maintain records.

Qualifications

• Experience dealing directly with customers or members of the public.
• Strong listening and problem-solving skills.
• Good IT skills and experience of maintaining accurate records.
• Ability to work methodically, prioritise workload and manage a variety of tasks.

Responsibilities

• Handle enquiries by telephone, email and online channels and assess repair requests.
• Arrange appointments and provide accurate advice and updates to residents.
• Support damp and mould management and compliance with Awaab's Law requirements.
• Collaborate with surveyors, contractors and housing teams to achieve good outcomes.
• Identify vulnerable tenants and ensure safeguarding procedures are followed.

Skills

Customer service

Communication

IT skills

Organisational skills

Problem solving

Tools

Microsoft Office

Job description

This is a key role within our Housing Service, acting as the first point of contact for tenants, leaseholders and internal stakeholders reporting repairs and maintenance issues. You will be responsible for handling enquiries by telephone, email and online channels, assessing repair requests, arranging appointments and providing accurate advice and updates to customers. You will play a vital role in ensuring residents receive a responsive, professional and efficient repairs service. In addition you will be:

• Supporting the council's approach to damp and mould management, including processes required under Awaab's Law.
• Working collaboratively with surveyors, contractors and housing teams to deliver excellent outcomes for residents.
• Identifying vulnerable tenants and ensuring appropriate support and safeguarding procedures are followed.
  It is essential that you enjoy helping people, and that you can remain calm under pressure, and have excellent communication and organisational skills, along with having:
• Experience of dealing directly with customers or members of the public.
• Strong listening and problem-solving skills.
• Good IT skills and experience of maintaining accurate records.
• The ability to work methodically, prioritise workloads and manage a variety of tasks.
  Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package for specific roles and opportunities for training and development.
• Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide We welcome applications from the Armed Forces Community