Resident Liaison – Recladding Project (Temp-to-Perm)

Multitask Personnel; Eccles; On-site; GBP 22,000 - 29,000; Full time

Job summary

Multitask Personnel is seeking a Resident Liaison Officer for a recladding project in Eccles, Greater Manchester. The role involves supporting residents across five blocks, acting as the main contact between residents and the project team.

You will visit residents, conduct surveys, address queries, manage complaints, and maintain records while collaborating with the site team to progress works. 12-week contract with potential to go permanent.

Qualifications

• Previous Resident Liaison Officer experience, ideally within social housing, planned maintenance, recladding or refurbishment.
• Strong customer service and communication skills are essential.
• Confidence dealing with complaints and challenging conversations.

Responsibilities

• Visiting residents at their properties to discuss planned works.
• Carrying out resident surveys.
• Dealing with resident queries and providing project updates.
• Handling complaints professionally and helping resolve concerns.
• Following up properties where access has not been obtained.
• Keeping accurate records of resident contact.
• Working closely with the site team to support the progress of works.
• Providing a friendly and professional service throughout the project.

Skills

Customer service

Communication skills

Resident Liaison Officer experience

Social housing knowledge

Organisational skills

Independent worker

Job description

Multitask Personnel is seeking a Resident Liaison Officer for a recladding project in Eccles, Greater Manchester. The role involves supporting residents across five blocks, acting as the main contact between residents and the project team.

You will visit residents, conduct surveys, address queries, manage complaints, and maintain records while collaborating with the site team to progress works. 12-week contract with potential to go permanent.