Resident Liaison Officer - Eccles

Multitask Personnel; Eccles; On-site; GBP 22,000 - 29,000; Full time

Job summary

Multitask Personnel is seeking a Resident Liaison Officer for a recladding project in Eccles, Greater Manchester. The role involves supporting residents across five blocks, acting as the main contact between residents and the project team.

You will visit residents, conduct surveys, address queries, manage complaints, and maintain records while collaborating with the site team to progress works. 12-week contract with potential to go permanent.

Qualifications

• Previous Resident Liaison Officer experience, ideally within social housing, planned maintenance, recladding or refurbishment.
• Strong customer service and communication skills are essential.
• Confidence dealing with complaints and challenging conversations.

Responsibilities

• Visiting residents at their properties to discuss planned works.
• Carrying out resident surveys.
• Dealing with resident queries and providing project updates.
• Handling complaints professionally and helping resolve concerns.
• Following up properties where access has not been obtained.
• Keeping accurate records of resident contact.
• Working closely with the site team to support the progress of works.
• Providing a friendly and professional service throughout the project.

Skills

Customer service

Communication skills

Resident Liaison Officer experience

Social housing knowledge

Organisational skills

Independent worker

Job description

Resident Liaison Officer – Eccles

Location: Eccles, Greater Manchester, M30
Pay: £16.12 per hour PAYE or £21.41 per hour Umbrella
Hours: Monday to Friday, 8:00am – 4:30pm
Contract: Temporary, approximately 12 weeks
Start date: 2 November 2026
Potential: Temp-to-perm opportunity

Multitask Personnel are pleased to be working with a leading property services contractor who is looking for a Resident Liaison Officer to join their team on a recladding project in Eccles.

You will work as part of a two-person team supporting residents across five residential tower blocks, acting as a key point of contact between residents and the project team throughout the works.

The role will include:

• Visiting residents at their properties to discuss planned works
• Carrying out resident surveys
• Dealing with resident queries and providing project updates
• Handling complaints professionally and helping resolve concerns
• Following up properties where access has not been obtained
• Keeping accurate records of resident contact
• Working closely with the site team to support the progress of works
• Providing a friendly and professional service throughout the project

We're looking for someone with:

• Previous Resident Liaison Officer experience, ideally within social housing, planned maintenance, recladding or refurbishment
• Strong customer service and communication skills
• Confidence dealing with complaints and challenging conversations
• Good organisation and administration skills
• A professional and approachable manner when visiting residents
• The ability to work independently and as part of a small team

This is initially a 12-week temporary position, with the potential to lead to a permanent opportunity.