Resident Liaison Officer (RLO)

LLC Recruitment; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

LLC Recruitment is seeking a Resident Liaison Officer for a £30m recladding project in London. You will be the main contact for residents, provide progress updates and handle queries, coordinating access with site management.

The role requires proven RLO experience on recladding/remedial schemes and excellent customer service and communication skills. You will work closely with the project team to maintain accurate resident records and ensure safety in access arrangements, contributing to a

Qualifications

• Experience as a Resident Liaison Officer on recladding or remedial projects is essential.
• Strong customer service and communication skills are required.
• Ability to manage resident expectations and keep stakeholders informed.

Responsibilities

• Be the first point of contact for residents, updating them on progress and resolving queries and complaints.
• Collaborate with project and site management, maintain records of resident interactions and coordinate access safely.

Skills

Customer service

Communication skills

Resident liaison

Stakeholder management

Job description

Our client is a main contractor who specialise in recladding projects throughout London and surrounding areas.

We are assisting them in their search for a Resident Liaison Officer (RLO) for a £30m project involving 4 high-rise blocks with M&E infrastructure, recladding and remedial works.

This is one of many major projects being developed by the business, offering the successful candidate the opportunity to join a contractor with a strong pipeline of work coming up in North London.

The successful candidate for this role will be responsible for acting as the first point of contact for residents, keeping them updated on project progress and resolving queries and complaints.

You must work closely with the project and site management team, maintain accurate records of resident interactions and coordinate resident access safely.

To be considered for this role, you must have previous experience as a Resident Liaison Officer on recladding or remedial projects, along with strong customer service and communication skills and the ability to manage resident expectations.

This is a fantastic opportunity to join a highly respected contractor with a healthy pipeline of work.