Resident Liaison - Planned Works (Social Housing)

Howells Solutions Limited; Sandridge; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company car / car allowance (£4000 per

annum)

Job summary

Howells Solutions Limited in St Albans is seeking a proactive Resident Liaison Officer to support planned maintenance projects in social housing. You will build positive relationships with residents, provide information during refurbs, and help manage expectations on schedules and works.

The role requires a full UK driving licence; experience in RLO is preferred. The position is full-time and permanent with a salary of £30-35k plus a company car or car allowance (£4,000 per annum).

Qualifications

• Experience in a Resident Liaison Officer role is required.
• Full UK driving licence is required.

Responsibilities

• Working on planned maintenance projects
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

Job description

Howells Solutions Limited in St Albans is seeking a proactive Resident Liaison Officer to support planned maintenance projects in social housing. You will build positive relationships with residents, provide information during refurbs, and help manage expectations on schedules and works.

The role requires a full UK driving licence; experience in RLO is preferred. The position is full-time and permanent with a salary of £30-35k plus a company car or car allowance (£4,000 per annum).