Resident Liaison Officer

Howells Solutions Limited; Sandridge; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company car / car allowance (£4000 per

annum)

Job summary

Howells Solutions Limited in St Albans is seeking a proactive Resident Liaison Officer to support planned maintenance projects in social housing. You will build positive relationships with residents, provide information during refurbs, and help manage expectations on schedules and works.

The role requires a full UK driving licence; experience in RLO is preferred. The position is full-time and permanent with a salary of £30-35k plus a company car or car allowance (£4,000 per annum).

Qualifications

• Experience in a Resident Liaison Officer role is required.
• Full UK driving licence is required.

Responsibilities

• Working on planned maintenance projects
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

Job description

Resident Liaison Officer - Social Housing Planned Works

St Albans

Full time, permanent

£30-35k+ company car / car allowance (£4000 per annum)

We are working with a leading Property Services Contractor to recruit a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance within Social Housing in St Albans.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

• Working on planned maintenance projects
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

We are looking for candidates with prior experience in an RLO position. You must also have a full, UK driving license for this position.

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group’s success.