Resident Liaison Officer

Howells Solutions Limited; Camden Town; On-site; GBP 29,000 - 30,000; Full time

Job summary

Howells Solutions Limited is seeking a proactive Resident Liaison Officer to support a Social Housing planned works programme in NW1. The role is full-time, temporary for 6 months, with travel; expected pay is £21-£22 per hour (umbrella PAYE).

You will build positive relations with residents, provide information and support during refurbishment, address concerns, and help coordinate with public sector clients and the main contractor.

Qualifications

• Experience in planned maintenance projects preferred
• Full clean driving licence with own vehicle
• Public sector/main contractor experience is a plus but not required
• 6-month temporary contract

Responsibilities

• Develop positive relationships with residents and provide information during refurbishment and major works
• Visit tenants to explain when and what work is carried out
• Act as main point of contact for tenants and resolve queries quickly
• Coordinate with neighbourhood housing associations and encourage collaboration

Skills

Relationship building

Communication

Customer service

Driving licence

Job description

Resident Liaison Officer - Social Housing Planned Works

Based in NW1

Full time, temporary contract ongoing work for 6 months

£21-£22 per hour (umbrella PAYE)

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in NW1, with travel. This role is an ongoing temporary position, for 6 months.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities

• Working on planned maintenance projects


• Decent Homes programme experience


• Full clean driving licence with own vehicle


• Pre-entry visits and company inductions


• Collect tenancy agreement/approval forms


• Visiting tenants in their homes and advising them on when and what work is being carried out


• Act as the main point of contact and deal with any problems/queries that the tenant may have


• Contacting neighbourhood housing associations and establishing working relations with them


• Visiting properties that are being refurbished with potential tenants and advising them on completion dates


• Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies