Resident Liaison Specialist – Regeneration Projects

Niyaa People; East Midlands; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Pension contribution

Life assurance

Private healthcare

Bonus scheme

Training and career progression

Job summary

Niyaa People is seeking a Tenant Liaison Officer to manage resident relations during improvement works across the East and West Midlands. You will be the main contact for residents, building trust and keeping customers informed throughout schemes and disruptions.

The role requires prior RLO/TLO experience in construction or social housing, excellent communication, and strong organisational skills. A full UK driving licence is essential for multi-site coverage.

Qualifications

• Experience as RLO/TLO in construction, social housing or planned maintenance.
• Proven ability to handle resident enquiries and complaints.
• Excellent communication and relationship-building skills.
• Strong organisational skills with multiple priorities.
• Knowledge of data protection and confidentiality.
• Full UK driving licence.

Responsibilities

• Act as the main point of contact for residents throughout improvement works.
• Build relationships and maintain high levels of customer satisfaction.
• Coordinate appointments and access with site and operations teams.
• Keep residents updated on works, timescales and disruptions.
• Conduct resident visits and address concerns.
• Support vulnerable residents and consider individual needs.
• Handle enquiries, complaints and service requests professionally.
• Liaise with clients, contractors and community stakeholders.
• Maintain accurate customer records and provide feedback.
• Work with site teams to resolve issues efficiently.

Skills

Resident Liaison Officer experience

Customer service excellence

Strong communication skills

Organisational skills

Full UK driving licence

Job description

Niyaa People is seeking a Tenant Liaison Officer to manage resident relations during improvement works across the East and West Midlands. You will be the main contact for residents, building trust and keeping customers informed throughout schemes and disruptions.

The role requires prior RLO/TLO experience in construction or social housing, excellent communication, and strong organisational skills. A full UK driving licence is essential for multi-site coverage.