Resident Liaison Officer

Niyaa People; East Midlands; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Pension contribution

Life assurance

Private healthcare

Bonus scheme

Training and career progression

Job summary

Niyaa People is seeking a Tenant Liaison Officer to manage resident relations during improvement works across the East and West Midlands. You will be the main contact for residents, building trust and keeping customers informed throughout schemes and disruptions.

The role requires prior RLO/TLO experience in construction or social housing, excellent communication, and strong organisational skills. A full UK driving licence is essential for multi-site coverage.

Qualifications

• Experience as RLO/TLO in construction, social housing or planned maintenance.
• Proven ability to handle resident enquiries and complaints.
• Excellent communication and relationship-building skills.
• Strong organisational skills with multiple priorities.
• Knowledge of data protection and confidentiality.
• Full UK driving licence.

Responsibilities

• Act as the main point of contact for residents throughout improvement works.
• Build relationships and maintain high levels of customer satisfaction.
• Coordinate appointments and access with site and operations teams.
• Keep residents updated on works, timescales and disruptions.
• Conduct resident visits and address concerns.
• Support vulnerable residents and consider individual needs.
• Handle enquiries, complaints and service requests professionally.
• Liaise with clients, contractors and community stakeholders.
• Maintain accurate customer records and provide feedback.
• Work with site teams to resolve issues efficiently.

Skills

Resident Liaison Officer experience

Customer service excellence

Strong communication skills

Organisational skills

Full UK driving licence

Job description

An exciting opportunity has arisen for a Tenant Liaison Officer to join a growing regeneration business delivering construction, maintenance and refurbishment programmes across the UK.

The role will involve acting as the main point of contact for residents throughout improvement works, building strong relationships and ensuring customers are kept informed and supported throughout the process.

Candidates should ideally be based around Derby and be able to cover an initial six-month scheme in Melton, followed by projects across the East and West Midlands corridor.

Key Responsibilities

• Act as the main point of contact for residents throughout improvement works.
• Build positive relationships and maintain high levels of customer satisfaction.
• Coordinate appointments and access with site and operational teams.
• Keep residents updated on works, timescales and any potential disruption.
• Conduct resident visits and proactively address concerns.
• Support vulnerable residents and consider individual needs.
• Handle customer enquiries, complaints and service requests professionally.
• Work closely with site teams to resolve issues efficiently.
• Maintain accurate customer records and provide regular feedback.
• Liaise with clients, contractors and community stakeholders.

About You

• Essential: Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer within construction, social housing or planned maintenance.
• Confident handling resident enquiries, complaints and challenging situations.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience within social housing, construction, planned maintenance or property services.
• Good understanding of customer service, confidentiality and data protection.
• Confident engaging with residents and working alongside site teams.
• Full UK driving licence.

What's on Offer?

• £28,000 – £35,000 salary.
• Car allowance.
• Permanent position.
• Projects across the East and West Midlands.
• Pension contribution scheme.
• Life assurance and private healthcare.
• Bonus scheme.
• Excellent training and career progression opportunities.