Customer Liaison Officer

Kier Construction; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer to join their Residential Solutions Team in West London. This role is vital for ensuring smooth project execution and fostering positive relationships with residents and subcontractors. You'll engage with the community, communicate project updates, and assist residents in preparing for works. If you have a passion for customer service and a knack for organization, this is a fantastic opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• Experience with housing repairs in public or private sectors.
• Strong verbal and written communication skills.

Responsibilities

• Maintain positive relationships with residents and subcontractors.
• Communicate with residents about planned works and schedules.
• Conduct resident profiling surveys to identify support needs.

Skills

Customer Service

Communication Skills

IT Literacy

Organizational Skills

Adaptability

Tools

Word

Excel

PowerPoint

Email

Job description

Join to apply for the Customer Liaison Officer role at Kier Construction.

We're looking for a Customer Liaison Officer to join our Residential Solutions Team based in London.

Location:

West London, Site Working

Contract:

Permanent, Full Time

Responsibilities:

• Facilitate smooth project execution by maintaining positive relationships with residents, subcontractors, client representatives, and the Kier team.
• Implement community engagement activities to raise awareness of the works and benefits.
• Communicate with residents about planned works, schedule appointments, and update on progress.
• Conduct resident profiling surveys to identify support needs and vulnerabilities.
• Perform pre-works home visits to explain the process and facilitate access.
• Assist residents in preparing for works, including moving and storage of possessions.

Requirements:

• Experience with housing repairs, in either public or private sectors, delivering excellent customer service.
• Strong verbal and written communication skills.
• Ability to adapt to changing priorities and meet deadlines.
• IT literacy (Word, Excel, PowerPoint, Email).
• Excellent organizational and administrative skills with attention to detail.
• Full UK Driver's License.

We welcome transferrable skills; even if you don't meet every requirement, please apply for a chat.

Benefits:

We offer a range of benefits tailored to your needs. More information can be found here.

Diversity & Inclusion:

We prioritize creating a diverse and inclusive workplace. Our employees shape our initiatives and policies. Learn more about our D&I action plan.

We look forward to your application! #joinkier