Resident Liaison Officer FTC

Blue Octopus Recruitment Ltd; West Bromwich; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holidays 26 days + purchase option

Annual bonus linked to performance

Private medical insurance

Life Assurance

Pension

Digital GP and EAP

Sharesave scheme

Lifestyle Hub

Job summary

Lovell is seeking a proactive Resident Liaison Officer in West Bromwich to support refurbishment projects. You will be the trusted link between residents, clients, and project teams, guiding residents through works and coordinating engagement activities.

Excellent communication and organisational skills are essential, with experience in customer care and knowledge of CRM systems and MS Office helping you deliver outstanding service and reassurance throughout the resident journey.

Qualifications

• Experience in resident or customer liaison within housing/refurbishment is preferred.
• Strong communication and problem-solving abilities.
• Experience using CRM systems and Microsoft Office applications.

Responsibilities

• Guide residents through refurbishment works and explain processes clearly.
• Coordinate resident engagement activities and respond to inquiries.
• Address concerns promptly to support high satisfaction levels.

Skills

CRM software

MS Office

Customer care experience

Communication skills

Organisational skills

Tools

CRM software

Microsoft Office

Job description

Temporary Role – Full Time – 40 hours – FTC until 31 March 2027

Are you passionate about delivering exceptional customer service and making a real difference in local communities?

We're looking for a proactive and people-focused Resident Liaison Officer to join our refurbishment team and become the trusted link between residents, clients, and project teams.

In this rewarding role, you'll guide residents through refurbishment works, providing outstanding communication, support, and reassurance at every stage of their journey. You'll organise resident engagement activities, manage customer enquiries, resolve concerns, and help achieve industry-leading satisfaction levels.

We're seeking a confident communicator with strong organisational skills, customer care experience, and a passion for building positive relationships. Knowledge of housing refurbishment, CRM systems, and Microsoft Office applications would be advantageous. If you thrive in a fast-paced environment, enjoy engaging with people, and want to contribute to successful projects that improve homes and communities, we'd love to hear from you.

Benefits

• Holidays - 26 days + ability to purchase additional holiday (Pro-rated)

• Annual bonus linked to company performance

• Private medical insurance

• Life Assurance

• Pension

• Digital GP and Employee assistance programme (EAP)

• Sharesave scheme

• Access to our discount portal, LifeStyle Hub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.