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Iris Recruitment; Nottingham; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Bonus entitlement based on KPIs

26 days holidays

Life Assurance

Pension

Private medical insurance

Cycle to Work scheme

Lovell Way to EV

Digital GP

Employee assistance programme

Access to discount portal

Job summary

Lovell is seeking a Senior Resident Liaison Officer to join our Partnership team, covering Yorkshire and Nottingham. You will work from our Nottingham office, delivering a first-class customer experience on social housing refurbishment contracts and driving high levels of satisfaction.

You will bring pro-active, engaging communication, strong customer service, and solid administration skills, with familiarity with CRM systems.

Qualifications

• Pro-active and engaging with exceptional communication skills.
• Strong customer service experience and administration skills.
• Familiarity with CRM systems is a plus.

Responsibilities

• Deliver a first-class customer experience on social housing refurbishment contracts.
• Drive high levels of satisfaction across projects in Yorkshire and Nottingham.
• Manage workload across planned maintenance programmes and liaise with stakeholders.

Skills

Communication skills

Customer service

Administration

Tools

CRM systems

Job description

An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team, covering Yorkshire and Nottingham.

Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.

You will be an experienced Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes.

Bonus entitlement based on performance KPIs

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme and the Lovell Way to EV

Digital GP

Employee assistance programme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.