Resident Liaison Officer

Fortus Recruitment Group Limited; Worthing; On-site; GBP 28,000 - 30,000; Full time

Job summary

Fortus Recruitment Group Limited seeks a Resident Liaison Officer to join a contractor on an asbestos removal programme in Worthing. You will act as the main contact for residents, ensuring clear communication and coordination of access, appointments and updates.

The role is client-facing, requires excellent interpersonal and administrative skills, and offers an immediate start. Temporary position until March 2027 in Worthing with ongoing stakeholder liaison.

Qualifications

• Previous experience working as a Resident Liaison Officer or in a similar customer-facing role.
• Excellent customer service and communication skills.
• Experience within social housing, property maintenance or construction would be advantageous.
• Confident dealing with residents and handling queries or complaints.
• Strong organisational and administrative skills.
• A professional, approachable and proactive attitude.

Responsibilities

• Acting as the main point of contact for residents throughout the asbestos removal works.
• Keeping residents informed of planned works, timescales and any disruption.
• Arranging access to properties and coordinating appointments.
• Dealing with resident queries, concerns and complaints in a professional manner.
• Providing regular updates and ensuring residents are kept informed of progress.
• Liaising with site teams, contractors and management to resolve any issues.
• Identifying vulnerable residents and ensuring appropriate support is provided.
• Maintaining accurate records of resident contact and feedback.

Skills

Customer service

Communication

Social housing

Construction

Organisational skills

Professional attitude

Job description

Resident Liaison Officer (RLO)

Location: Worthing
Rate: Up to £20-22ph
Contract: Temporary - Until March 2027
Start Date: Immediate

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently recruiting for a Resident Liaison Officer to join a contractor on an asbestos removal programme based in Worthing.

The successful candidate will be responsible for liaising with residents throughout the works, ensuring they are kept informed, supported and updated at every stage. This is a customer-facing role, so excellent communication and customer service skills are essential.

Key Responsibilities:

• Acting as the main point of contact for residents throughout the asbestos removal works.

• Keeping residents informed of planned works, timescales and any disruption.

• Arranging access to properties and coordinating appointments.

• Dealing with resident queries, concerns and complaints in a professional manner.

• Providing regular updates and ensuring residents are kept informed of progress.

• Liaising with site teams, contractors and management to resolve any issues.

• Identifying vulnerable residents and ensuring appropriate support is provided.

• Maintaining accurate records of resident contact and feedback.

Skills & Experience:

• Previous experience working as a Resident Liaison Officer or in a similar customer-facing role.

• Excellent customer service and communication skills.

• Experience within social housing, property maintenance or construction would be advantageous.

• Confident dealing with residents and handling queries or complaints.

• Strong organisational and administrative skills.

• A professional, approachable and proactive attitude.

This is an immediate start opportunity in Worthing, running until March.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.