Resident Liaison Officer - Worthing (Asbestos Works)

Fortus Recruitment Group; Worthing; On-site; GBP 28,000 - 30,000; Full time

Job summary

Fortus Recruitment Group is seeking a Resident Liaison Officer for a Worthing project. You will liaise with residents during an asbestos removal programme, keeping them informed, supported and updated at every stage. This is a customer-facing position requiring excellent communication and strong organisational abilities.

The role is temporary until March 2027 with an immediate start, offering up to £20–£22 per hour. Experience in social housing or construction is advantageous.

Qualifications

• Previous experience working as a Resident Liaison Officer or in a similar customer-facing role.
• Excellent customer service and communication skills.
• Experience within social housing, property maintenance or construction would be advantageous.
• Confident dealing with residents and handling queries or complaints.
• Strong organisational and administrative skills.
• A professional, approachable and proactive attitude.

Responsibilities

• Acting as the main point of contact for residents throughout the asbestos removal works.
• Keeping residents informed of planned works, timescales and any disruption.
• Arranging access to properties and coordinating appointments.
• Dealing with resident queries, concerns and complaints in a professional manner.
• Providing regular updates and ensuring residents are kept informed of progress.
• Liaising with site teams, contractors and management to resolve any issues.
• Identifying vulnerable residents and ensuring appropriate support is provided.
• Maintaining accurate records of resident contact and feedback.

Skills

Customer service

Communication

Resident liaison

Organisational skills

Job description

Fortus Recruitment Group is seeking a Resident Liaison Officer for a Worthing project. You will liaise with residents during an asbestos removal programme, keeping them informed, supported and updated at every stage. This is a customer-facing position requiring excellent communication and strong organisational abilities.

The role is temporary until March 2027 with an immediate start, offering up to £20–£22 per hour. Experience in social housing or construction is advantageous.