Resident Liaison Officer

Fortus Recruitment Group Limited; Maidstone; Sur place; GBP 30 000 - 36 000; Plein temps

Résumé du poste

Fortus Recruitment Group Limited is seeking a Resident Liaison Officer to join a Kent-based team on an internal planned maintenance programme across occupied social housing properties. You will be the primary contact between residents, the client and site teams, ensuring excellent customer service, clear communications, and smooth access arrangements throughout the works.

A full UK driving licence is desirable.

Qualifications

• Experience as a Resident Liaison Officer in social housing, planned maintenance or construction.
• Experience on internal refurbishment or planned maintenance programmes.
• Excellent communication and customer service skills.

Responsabilités

• Be the key contact between residents, client and site teams, delivering excellent service throughout the project lifecycle.
• Carry out pre-start visits, resident consultations and surveys.
• Keep residents informed of planned external works, timescales and changes.
• Manage resident queries and resolve complaints professionally and promptly.
• Coordinate access with residents, contractors and site teams.
• Conduct regular site and resident visits and maintain accurate records.

Connaissances

Resident liaison

Social housing

Planned maintenance

Construction

Customer service

Communication

Description du poste

Resident Liaison Officer

Location: Maidstone

Salary: Up to £33,000 + Package

Job Type: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team in Kent, working on an internal planned maintenance programme across occupied social housing properties.

The Role

As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project.

Your responsibilities will include:

• Building and maintaining positive relationships with residents.
• Carrying out pre-start visits, resident consultations and pre-condition surveys.
• Keeping residents informed of planned external works, timescales and any programme changes.
• Managing resident queries and resolving complaints efficiently and professionally.
• Coordinating access arrangements with residents, contractors and site teams.
• Carrying out regular site and resident visits throughout the works.
• Conducting resident satisfaction surveys and maintaining accurate records.
• Liaising closely with site teams to ensure residents are kept informed and disruption is minimised.
• Supporting the successful delivery of external planned maintenance works to occupied properties.

What We're Looking For

• Previous experience as a Resident Liaison Officer within the Social Housing, Planned Maintenance or Construction sector.
• Experience working on Internal refurbishment or planned maintenance programmes.
• Excellent communication and customer service skills.
• Strong organisational and administration abilities.
• A proactive, approachable and professional attitude.
• Ability to build strong relationships with residents, contractors and clients.
• Full UK Driving Licence is desirable.