Resident Liaison Officer

Fortus Recruitment Group Limited; Guildford; On-site; GBP 31,000 - 37,000; Full time

Job summary

Fortus Recruitment Group Limited is seeking an experienced Resident Liaison Officer for a kitchens and bathrooms refurbishment programme in Waverley. You will act as the main point of contact for residents, managing communications and coordinating access to properties.

The role requires excellent communication and customer service skills, plus strong organisational and administrative abilities to maintain records and support residents throughout works.

Qualifications

• Experience as Resident Liaison Officer in social housing or property maintenance.
• Kitchens and bathrooms programmes experience is advantageous.
• Excellent communication and customer service skills.

Responsibilities

• Act as the main point of contact for residents throughout the kitchens and bathrooms programme.
• Build and maintain positive relationships with residents, ensuring they are kept informed of works and timescales.
• Arrange access to properties and coordinate appointments with site teams.
• Deal with resident queries, concerns and complaints in a professional and timely manner.
• Identify vulnerable residents and ensure appropriate support is provided throughout the works.
• Liaise closely with site teams, contractors and management to resolve any issues.
• Maintain accurate records of resident contact and update relevant systems.
• Ensure resident satisfaction is maintained throughout the programme.

Skills

Excellent communication

Customer service

Organisational skills

Administrative skills

Independent working

Team collaboration

Job description

Resident Liaison Officer (RLO)

Location: Waverley
Salary: Up to £34,000 + Package
Contract: Permanent

Fortus Recruitment are currently recruiting for an experienced Resident Liaison Officer to join a team working on a kitchens and bathrooms refurbishment programme in Waverley.

The successful candidate will act as the main point of contact for residents throughout the works, ensuring clear communication, providing updates and helping to minimise disruption.

Key Responsibilities:

• Act as the main point of contact for residents throughout the kitchens and bathrooms programme.
• Build and maintain positive relationships with residents, ensuring they are kept informed of works and timescales.
• Arrange access to properties and coordinate appointments with site teams.
• Deal with resident queries, concerns and complaints in a professional and timely manner.
• Identify vulnerable residents and ensure appropriate support is provided throughout the works.
• Liaise closely with site teams, contractors and management to resolve any issues.
• Maintain accurate records of resident contact and update relevant systems.
• Ensure resident satisfaction is maintained throughout the programme.

Skills & Experience:

• Previous experience working as a Resident Liaison Officer within social housing or property maintenance.
• Experience working on kitchens and bathrooms programmes would be advantageous.
• Excellent communication and customer service skills.
• Confident dealing with residents, complaints and challenging situations.
• Strong organisational and administrative skills.
• Ability to work independently and as part of a wider team.

This is a great opportunity for an experienced RLO to join an established team on a kitchens and bathrooms programme in Waverley.