Resident Liaison Officer

Fortus Recruitment Group; Harlow; On-site; GBP 32,000 - 40,000; Full time

Job summary

Fortus Recruitment Group in Harlow is seeking a Resident Liaison Officer to support an external and internal works programme within occupied social housing properties. You will act as the primary contact for residents, ensuring clear communication and high-quality customer service throughout the project.

The role focuses on coordinating resident communications, arranging access, and conducting consultations to minimise disruption while liaising with site teams and clients to deliver on schedule.

Qualifications

• Experience as RLO/Tenant Liaison Officer or similar role.
• Experience on external works or social housing projects.
• Strong communication and interpersonal skills.
• Organised with ability to manage multiple priorities.
• Proficient IT skills and driving licence.

Responsibilities

• Act as the main point of contact for residents throughout the external and internal works programme.
• Communicate works schedules, access arrangements, and project updates to residents.
• Conduct resident consultations, home visits, and pre-start meetings.
• Manage resident queries and complaints with a professional approach.
• Coordinate with site teams to align access and programme delivery.
• Support vulnerable residents and ensure suitable measures are in place.
• Maintain accurate records of communications and appointments.
• Attend site and client meetings and relay resident concerns.

Skills

Resident Liaison Officer experience

External works/planned maintenance

Excellent communication

Organisational skills

Customer service

Tools

MS Office

CRM systems

Driving licence

Job description

Resident Liaison Officer (RLO) - External Works

Location: Harlow

Salary: Up to £36K

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, supporting an external and internal works programme across Harlow.

This is an excellent opportunity for an experienced Resident Liaison Officer to play a key role in delivering planned maintenance works within occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept informed throughout the programme while maintaining a high standard of customer service.

Key Responsibilities

• Acting as the main point of contact for residents throughout the external and internal works programme.
• Communicating works schedules, access arrangements, and project updates to residents.
• Conducting resident consultations, home visits, and pre-start meetings.
• Managing resident expectations and resolving any queries or complaints in a professional manner.
• Working closely with site teams, supervisors, and client representatives to coordinate access and programme delivery.
• Supporting vulnerable residents and ensuring appropriate measures are in place throughout the works.
• Maintaining accurate records of resident communications, appointments, and project updates.
• Attending site and client meetings, providing feedback on resident concerns and customer satisfaction.
• Promoting excellent customer service and helping to ensure projects are completed with minimal disruption to residents.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
• Experience working on external works, planned maintenance, refurbishment, or social housing projects.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and internal management systems.
• Full UK driving licence.
• A proactive, customer-focused approach.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ