Resident Liaison Officer

Fortus Recruitment Group Limited; Park Gate; Sur place; GBP 28 000 - 30 000; Plein temps

Résumé du poste

Fortus Recruitment Group Limited is seeking an experienced Resident Liaison Officer to join an external works programme in Portsmouth and Southampton. You will be the main contact for residents, managing visits, explaining works, arranging access, and maintaining records.

The role requires strong communication, organisational skills, and the ability to support vulnerable residents while coordinating with site teams and clients. This is a temporary role through January at £20-£22 per hour.

Qualifications

• Previous experience as a Resident Liaison Officer or similar.
• Experience on external works, planned works or social housing projects.
• Excellent communication and interpersonal skills.
• Strong organisational skills and IT/administrative abilities.
• Full UK driving licence preferred.

Responsabilités

• Act as the main point of contact for residents during the works.
• Carry out resident visits, pre-start meetings and regular updates.
• Explain scope and programme of works clearly to residents.
• Arrange access and appointments with residents as required.
• Keep residents informed of progress and any changes to the programme.
• Identify and support vulnerable residents with appropriate measures.
• Manage resident queries, concerns and complaints promptly.
• Liaise with site managers, contractors and client representatives.
• Attend site and resident meetings as required.
• Maintain accurate records of communications, visits and feedback.
• Escalate issues and ensure resolution.
• Help minimise disruption and foster good relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Connaissances

Resident liaison experience

Tenant liaison experience

Customer liaison

Communication skills

Organisational skills

IT/administrative skills

Full UK driving licence

Description du poste

Resident Liaison Officer (RLO) - External Works

Location: Portsmouth & Southampton

Salary: £20-22ph

Contract: Temp Until January

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Portsmouth and Southampton, working on an external works programme.

This is a fantastic opportunity for an experienced RLO looking to join an established team, working closely with residents, site teams and the client to ensure works are communicated effectively and delivered with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the internal and external works programme.

• Carry out resident visits, pre-start meetings and regular communication throughout the works.

• Explain the scope and programme of works clearly to residents.

• Arrange access and appointments with residents where required.

• Keep residents informed of progress, upcoming works and any changes to the programme.

• Identify and support vulnerable residents, putting appropriate measures in place where required.

• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.

• Liaise closely with site managers, supervisors, contractors and client representatives.

• Attend site and resident meetings as required.

• Maintain accurate records of resident communications, visits, appointments and feedback.

• Escalate any issues or concerns and ensure they are followed through to resolution.

• Help minimise disruption to residents and maintain strong relationships throughout the programme.

• Promote excellent customer service and resident engagement.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.

• Experience working on external works, planned works, refurbishment or social housing projects.

• Excellent communication and interpersonal skills.

• Strong organisational skills with the ability to manage multiple priorities.

• Confident dealing with residents, contractors and client representatives.

• Good IT and administrative skills.

• Full UK driving licence preferred.

• A proactive, professional and customer-focused approach.

Equal opportunities employer.