Resident Liaison Officer

Fortus Recruitment Group; Worthing; On-site; GBP 28,000 - 30,000; Full time

Job summary

Fortus Recruitment Group is seeking a Resident Liaison Officer for a Worthing project. You will liaise with residents during an asbestos removal programme, keeping them informed, supported and updated at every stage. This is a customer-facing position requiring excellent communication and strong organisational abilities.

The role is temporary until March 2027 with an immediate start, offering up to £20–£22 per hour. Experience in social housing or construction is advantageous.

Qualifications

• Previous experience working as a Resident Liaison Officer or in a similar customer-facing role.
• Excellent customer service and communication skills.
• Experience within social housing, property maintenance or construction would be advantageous.
• Confident dealing with residents and handling queries or complaints.
• Strong organisational and administrative skills.
• A professional, approachable and proactive attitude.

Responsibilities

• Acting as the main point of contact for residents throughout the asbestos removal works.
• Keeping residents informed of planned works, timescales and any disruption.
• Arranging access to properties and coordinating appointments.
• Dealing with resident queries, concerns and complaints in a professional manner.
• Providing regular updates and ensuring residents are kept informed of progress.
• Liaising with site teams, contractors and management to resolve any issues.
• Identifying vulnerable residents and ensuring appropriate support is provided.
• Maintaining accurate records of resident contact and feedback.

Skills

Customer service

Communication

Resident liaison

Organisational skills

Job description

Resident Liaison Officer (RLO)

Location: Worthing
Rate: Up to £20-22ph
Contract: Temporary Until March 2027
Start Date: Immediate

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently recruiting for a Resident Liaison Officer to join a contractor on an asbestos removal programme based in Worthing.

The successful candidate will be responsible for liaising with residents throughout the works, ensuring they are kept informed, supported and updated at every stage. This is a customer-facing role, so excellent communication and customer service skills are essential.

Key Responsibilities:

• Acting as the main point of contact for residents throughout the asbestos removal works.
• Keeping residents informed of planned works, timescales and any disruption.
• Arranging access to properties and coordinating appointments.
• Dealing with resident queries, concerns and complaints in a professional manner.
• Providing regular updates and ensuring residents are kept informed of progress.
• Liaising with site teams, contractors and management to resolve any issues.
• Identifying vulnerable residents and ensuring appropriate support is provided.
• Maintaining accurate records of resident contact and feedback.

Skills & Experience:

• Previous experience working as a Resident Liaison Officer or in a similar customer-facing role.
• Excellent customer service and communication skills.
• Experience within social housing, property maintenance or construction would be advantageous.
• Confident dealing with residents and handling queries or complaints.
• Strong organisational and administrative skills.
• A professional, approachable and proactive attitude.

This is an immediate start opportunity in Worthing, running until March.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.