Resident Liaison Officer

Fortus Recruitment Group Limited; Waltham Cross; On-site; GBP 30,000 - 34,000; Full time

Job summary

Fortus Recruitment Group Limited seeks an experienced Resident Liaison Officer to support an external works project in Waltham Cross. You will act as the primary contact for residents, coordinate communications and help minimise disruption during works.

The role requires strong communication, customer service and organisational skills, a full UK driving licence, and prior RLO experience. This permanent position offers a competitive salary and package.

Qualifications

• Previous experience as a Resident Liaison Officer is essential.
• Experience on external works projects is beneficial.
• Excellent communication and customer service skills.
• Ability to manage resident concerns professionally and effectively.
• Strong organisational skills and ability to work independently.
• Full UK driving licence is essential.

Responsibilities

• Act as the main point of contact for residents throughout the external works programme.
• Communicate planned works, schedules and any potential disruption clearly and effectively.
• Build positive relationships with residents, providing regular updates and support throughout the project.
• Respond to resident queries, concerns and complaints, ensuring issues are dealt with promptly.
• Liaise with site teams, contractors and management to coordinate works and resolve issues.
• Carry out resident visits and maintain accurate records of communications and feedback.
• Help ensure a positive resident experience throughout the project.

Skills

Communication

Customer service

Resident liaison

Organisational skills

Driving licence

Job description

Resident Liaison Officer (RLO)

Location: Waltham Cross
Salary: £30,000–£34,000 plus package
Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently recruiting for an experienced Resident Liaison Officer to join an external works project in Waltham Cross for 6 months. This is an excellent opportunity for someone with previous RLO experience who enjoys working closely with residents, keeping them informed and ensuring works are delivered with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the external works programme.

• Communicate planned works, schedules and any potential disruption clearly and effectively.

• Build positive relationships with residents, providing regular updates and support throughout the project.

• Respond to resident queries, concerns and complaints, ensuring issues are dealt with promptly.

• Liaise with site teams, contractors and management to help coordinate works and resolve issues.

• Carry out resident visits and maintain accurate records of communications and feedback.

• Help ensure a positive resident experience throughout the project.

Skills & Experience

• Previous experience working as a Resident Liaison Officer (RLO) is essential.

• Experience working on external works projects would be beneficial.

• Excellent communication and customer service skills.

• Ability to manage resident concerns professionally and effectively.

• Strong organisational skills and the ability to work independently.

• Full UK driving licence is essential.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.