Resident Liaison Officer

Fortus Recruitment Group; Keynsham; Presencial; GBP 25.000 - 33.000; A tiempo parcial

Descripción de la vacante

Fortus Recruitment Group is seeking an experienced Resident Liaison Officer (RLO) to support a window and door replacement programme across Bristol, Bath and Frome.

You will serve as the primary contact for residents, coordinate visits, explain scope and schedule, and help minimise disruption while maintaining strong engagement with residents.

Formación

• Previous experience as a Resident Liaison Officer or similar.
• Experience on window/door replacement or refurbishment projects.
• Experience in social housing or occupied properties.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Full UK driving licence.
• Proactive, professional and customer-focused approach.

Responsabilidades

• Act as the main point of contact for residents throughout the programme.
• Carry out resident visits and regular communication before and during works.
• Explain the scope and programme of works clearly to residents.
• Arrange access and appointments with residents and ensure works progress smoothly.
• Keep residents informed of upcoming works, appointments and changes to the programme.
• Identify and support vulnerable residents and put appropriate measures in place.
• Manage resident queries, concerns and complaints and resolve promptly.
• Liaise with site managers, supervisors, contractors and client representatives.
• Attend properties and sites to support smooth delivery of works.
• Maintain records of resident communications, visits, appointments and feedback.
• Escalate issues to the relevant team and follow through to resolution.
• Help minimise disruption to residents and maintain relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Conocimientos

RLO experience

Window/door replacements

Social housing experience

Communication skills

Organisational skills

Driving licence (UK)

Customer-focused approach

Descripción del empleo

Resident Liaison Officer (RLO) - Window & Door Replacements

Location: Bristol - Bath - Frome (Various Locations)

Rate: Up to £21 per hour

Contract: Temporary

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team working across Bristol, Bath and Frome on a programme of window and door replacements and repairs.

This is a fantastic opportunity for an experienced RLO to work closely with residents, site teams and contractors, ensuring works are communicated effectively and delivered with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the window and door replacement and repair programme.
• Carry out resident visits and regular communication before and throughout the works.
• Explain the scope and programme of works clearly to residents.
• Arrange access and appointments with residents and ensure works can progress efficiently.
• Keep residents informed of upcoming works, appointments and any changes to the programme.
• Identify and support vulnerable residents, putting appropriate measures in place where required.
• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, supervisors, contractors and client representatives.
• Attend properties and sites to support the smooth delivery of works.
• Maintain accurate records of resident communications, visits, appointments and feedback.
• Escalate any issues or concerns to the relevant team and follow through to resolution.
• Help minimise disruption to residents and maintain strong relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
• Experience working on window and door replacements, repairs, planned works or refurbishment projects.
• Experience working within social housing or occupied properties would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident dealing with residents, contractors and client representatives.
• Good IT and administrative skills.
• Full UK driving licence.
• A proactive, professional and customer-focused approach.

Equal opportunities employer.