Resident Liaison Officer

Invision Group; Chipping Barnet; On-site; GBP 32,000 - 39,000; Full time

Job summary

InVision Group is seeking a dedicated Resident Liaison Officer to support social housing refurbishment projects in North London. You will be the main contact for residents, guiding them through works, timelines and any disruptions, while coordinating access for site teams and subcontractors.

The role emphasizes excellent communication, empathetic engagement with residents (including vulnerable individuals), and proactive issue resolution to maintain high customer care standards throughout the

Qualifications

• Experience as Resident Liaison Officer in social housing or refurbishment.
• Excellent communication and interpersonal skills.
• Professional customer service with approachable manner.
• Full UK driving licence preferred.

Responsibilities

• Act as main contact for residents during works.
• Explain upcoming works and schedules to residents.
• Coordinate site access for teams and subcontractors.
• Provide regular progress updates to residents.
• Manage resident queries and complaints.
• Support vulnerable residents and advocate their needs.
• Coordinate with Site Managers to ensure smooth delivery.
• Conduct resident satisfaction surveys and maintain records.
• Help resolve issues arising during the programme.
• Maintain high standard of customer care.

Skills

Communication

Interpersonal skills

Customer service

Organisational skills

Driving licence

Job description

Resident Liaison Officer (RLO)

North London | Up to £35,000 + Package

We are currently recruiting for an experienced Resident Liaison Officer to join an established construction contractor working on a social housing refurbishment project in North London.

This is an excellent opportunity for a confident and personable individual with previous Resident Liaison experience within social housing, planned maintenance or refurbishment projects.

The successful candidate will play a key role in maintaining positive relationships with residents, ensuring they are kept informed, supported and reassured throughout the works.

The Role

• Act as the main point of contact for residents throughout refurbishment and planned maintenance works.
• Liaise with residents to explain upcoming works, project timescales and potential disruption.
• Arrange appointments and access for site teams and subcontractors.
• Provide regular updates to residents regarding progress and changes to schedules.
• Manage resident queries, concerns and complaints professionally and efficiently.
• Support vulnerable residents and ensure their needs are considered throughout the works.
• Coordinate closely with Site Managers, subcontractors and project teams to ensure smooth delivery.
• Carry out resident satisfaction surveys and maintain accurate records.
• Assist with the management and resolution of issues arising during the programme.
• Ensure a high standard of customer care is maintained throughout the project.

Requirements

• Previous experience working as a Resident Liaison Officer within social housing, refurbishment or planned maintenance.
• Strong communication and interpersonal skills.
• Excellent customer service skills with a professional and approachable manner.
• Ability to manage resident expectations and resolve issues effectively.
• Experience dealing with vulnerable residents would be advantageous.
• Strong organisational skills and the ability to manage multiple priorities.
• Full UK driving licence and access to a vehicle preferred.

Salary & Package

• Salary: Up to £35,000 per annum, depending on experience.
• Package: Additional package to be discussed.
• Opportunity to join an established contractor delivering social housing refurbishment works.

If you are an experienced Resident Liaison Officer looking for your next opportunity in North London, we would welcome your application