Resident Liaison Officer

Invision Group; Milton Keynes; On-site; GBP 32,000 - 39,000; Full time

Job summary

InVision Group is seeking an experienced Resident Liaison Officer to join our social housing refurbishment team in Milton Keynes. You will be the primary contact for residents, keeping them informed and supported throughout planned works.

The role requires excellent communication, a customer-focused approach, and the ability to manage multiple priorities. A UK driving licence is preferred to access sites as needed.

Qualifications

• Experience as Resident Liaison Officer in social housing, refurbishment or planned maintenance.
• Excellent communication and interpersonal abilities.
• Customer-focused with professional and approachable manner.
• Ability to manage expectations and resolve issues.
• Full UK driving licence desired.

Responsibilities

• Act as the main point of contact for residents during refurbishment and planned maintenance programmes.
• Explain upcoming works, project timescales and potential disruption to residents.
• Arrange appointments and access for site teams and subcontractors.
• Provide regular updates to residents regarding progress and changes to schedules.
• Manage resident queries, concerns and complaints professionally and efficiently.
• Support vulnerable residents and ensure their needs are considered throughout the works.
• Coordinate closely with Site Managers, subcontractors and project teams to ensure smooth delivery.
• Carry out resident satisfaction surveys and maintain accurate records.
• Assist with the management and resolution of issues arising during the programme.
• Ensure a high standard of customer care is maintained throughout the project.

Skills

Communication

Interpersonal skills

Customer service

Organisational skills

Stakeholder management

Job description

Resident Liaison Officer (RLO)

Milton Keynes | Up to £35,000 + Package

We are currently recruiting for an experienced Resident Liaison Officer to join an established construction and refurbishment contractor, working on social housing refurbishment programmes in Milton Keynes.

This is an excellent opportunity for a confident and personable individual with previous Resident Liaison experience within social housing, planned maintenance or refurbishment projects. The successful candidate will play a key role in maintaining positive relationships with residents, ensuring they are kept informed and supported throughout the works.

The Role

• Act as the main point of contact for residents throughout refurbishment and planned maintenance programmes.
• Liaise with residents to explain upcoming works, project timescales and potential disruption.
• Arrange appointments and access for site teams and subcontractors.
• Provide regular updates to residents regarding progress and changes to schedules.
• Manage resident queries, concerns and complaints professionally and efficiently.
• Support vulnerable residents and ensure their needs are considered throughout the works.
• Coordinate closely with Site Managers, subcontractors and project teams to ensure smooth delivery.
• Carry out resident satisfaction surveys and maintain accurate records.
• Assist with the management and resolution of issues arising during the programme.
• Ensure a high standard of customer care is maintained throughout the project.

Requirements

• Previous experience working as a Resident Liaison Officer within social housing, refurbishment or planned maintenance.
• Strong communication and interpersonal skills.
• Excellent customer service skills with a professional and approachable manner.
• Ability to manage resident expectations and resolve issues effectively.
• Experience dealing with vulnerable residents would be advantageous.
• Strong organisational skills and the ability to manage multiple priorities.
• Full UK driving licence and access to a vehicle preferred.

Salary & Package

• Salary: Up to £35,000 per annum, depending on experience.
• Additional package to be discussed.
• Opportunity to join an established contractor delivering social housing refurbishment works.