Resident Liaison Officer

Howells Solutions Limited; Northolt; In loco; GBP 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Car allowance

Descrizione del lavoro

Howells Solutions Limited is seeking a Resident Liaison Officer for a planned maintenance contract in Social Housing, based in Northolt. This is a full-time, permanent role supporting residents through refurbishment and major works.

You will visit tenants, communicate work schedules, collect forms and act as the main contact for queries. A driving licence and own vehicle are required; prior main contractor or public sector experience is a plus, with training provided.

Competenze

• Full clean driving licence with own vehicle.
• Decent Homes programme experience.
• Experience with a main contractor on similar projects is ideal but training will be provided.

Mansioni

• Work on planned maintenance projects.
• Visiting tenants and advising them on when and what work is being carried out.
• Act as the main point of contact and deal with any problems or queries from tenants.
• Contact neighbourhood housing associations and establish working relations with them.

Conoscenze

Planned maintenance experience

Decent Homes programme experience

Driving licence

Interpersonal skills

Descrizione del lavoro

Resident Liaison Officer - Social Housing Planned Works

Based in Northolt

Full time, permanent

£30-35k+ car allowance (£4000 per annum)

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

• Working on planned maintenance projects
• Decent Homes programme experience
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.