Resident Liaison Officer

TN United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Infrastruktur und Bau sucht einen engagierten Resident Liaison Officer, der als Bindeglied zwischen Kunden und unseren Teams fungiert. In dieser Rolle werden Sie die Kommunikation mit den Anwohnern leiten, Informationen über Projekte bereitstellen und sicherstellen, dass alle Arbeiten zu ihrer Zufriedenheit abgeschlossen werden. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Kundenbetreuung und Konfliktlösung geschätzt werden. Wenn Sie gerne in einem vielfältigen Team arbeiten und einen positiven Einfluss auf die Gemeinschaft haben möchten, ist dies die ideale Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Karriereentwicklungsmöglichkeiten

Qualifications

• Erfahrung in der Zusammenarbeit mit verschiedenen Stakeholdern.
• Fähigkeit, in schwierigen Situationen ruhig und professionell zu bleiben.

Responsibilities

• Hauptansprechpartner für Kunden, Kommunikation über Newsletter und Besuche.
• Koordination der Schlüsselübergabe an das Team vor Ort.

Skills

Kommunikationsfähigkeiten

Kundenbetreuung

Konfliktmanagement

Teamarbeit

Education

Erfahrung in der Kundenbetreuung

Voll UK Führerschein

Job description

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

Infrastructure Services – Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK’s largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK’s decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.

New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.

Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates/changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as a Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Full UK Driving Licence

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 05/05/2025 by TN United Kingdom