Resident Liaison Officer

Lovell; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Resident Liaison Officer in Coventry with a dynamic Partnership team. This role focuses on delivering exceptional customer experiences for residents and stakeholders during refurbishment projects. You will ensure that each customer's journey exceeds expectations through professional service and effective communication. Join a leading provider of affordable homes that values innovation and excellence. Be part of a company committed to enhancing communities and empowering its employees, making it a fantastic place to grow your career and make a real impact.

Benefits

Bonus entitlement based on performance KPIs

26 days holidays

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme

Digital GP

Employee assistance programme

Sharesave scheme

Qualifications

• Pro-active and engaging individual with exceptional communication skills.
• Experience in customer service and administration is essential.

Responsibilities

• Provide exceptional customer experience on refurbishment projects.
• Deliver high-quality service throughout the customer journey.

Skills

Exceptional communication skills

Customer service experience

Good administration skills

Tools

Microsoft Office

CRM systems

Job description

Permanent – Full Time (40 hours per week)

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team in Coventry.

Reporting to our Project Manager, you’ll provide an exceptional customer experience for residents, clients and other stakeholders on refurbishment projects. You will deliver a professional and high-quality service before, during and after refurbishment works to ensure that the customer’s journey surpasses their expectations!

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. As an experienced Resident Liaison Officer, you will have good administration skills, be comfortable in the use of Microsoft Office, and ideally have some experience of CRM systems. Knowledge of housing refurbishments would be an added bonus.

Benefits

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.