Customer Liaison Officer

TN United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Liaison Officer, where you will be the vital link between customers and the operational team. Your role will focus on building strong relationships, ensuring timely service delivery, and fostering positive customer engagement. With a competitive salary and benefits like annual leave and a pension scheme, this position offers a rewarding career path. Engage with the community through volunteering opportunities and enjoy exclusive staff perks. If you are passionate about customer service and thrive in a dynamic environment, this role is perfect for you.

Benefits

25 days annual leave

Pension scheme

Employee Assistance Programme

Annual Mears Fun Day

Staff perks with discounts

Volunteering Leave

Qualifications

• Experience in face-to-face and telephone customer service is essential.
• Understanding of health and safety regulations on hazardous sites.

Responsibilities

• Act as a local operational representative for customers, ensuring effective communication.
• Coordinate and deliver customer operational tasks while maintaining positive relationships.

Skills

Customer Service

Communication Skills

IT Literacy

Health and Safety Knowledge

Job description

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42.5 hours Per week 8-5 Mon-Friday + Company car

About the role;

As a Customer Liaison Officer, your role involves acting as the local operational representative for customers, working closely with the local branch operational team and customers daily. Developing strong relationships with customers is essential to provide front-facing support and advice. You are responsible for delivering professional service to all customers, coordinating and delivering customer operational tasks, and ensuring customer appointments are attended on time and to standard. You will foster positive relationships between Mears and customers, ensuring follow-up and effective communication. Additionally, you will support customer engagement activities across all channels, assist the Customer Service Centre with resolving frontline complaints and queries, and act as a champion for social value, internal communications, and the red thread. Engaging customers positively, involving them in the delivery process, keeping them informed of progress, and managing expectations are key responsibilities. You will convey accurate and timely information to customers and the operational team clearly.

Role Criteria:

• UK full Driving Licence
• Previous experience in face-to-face and telephone customer service
• Understanding of health and safety on hazardous sites
• IT literate
• Good communication skills

All roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, candidates must be over 21, have held their license for over 3 months, and have less than 9 points.
All roles are subject to relevant DBS/Security checks before employment begins.

Benefits we offer:

• Competitive basic salary
• 25 days annual leave
• Pension scheme
• Employee Assistance Programme
• Mears Fun Day - an annual event organized as a thank you from the Executive team, with previous venues including Alton Towers and Drayton Manor
• Staff perks with Mears Rewards - discounts on coffee, groceries, holidays, and more
• Volunteering Leave - supporting employees to volunteer in the community as part of our social value commitment