Resident Liaison Officer

United Living Group; Glastonbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

United Living Group is looking for a Resident Liaison Officer in Glastonbury. In this role, you will serve as a key contact for residents, ensuring they are informed of work processes and coordinating interactions between residents and our site teams.

The ideal candidate will have experience in community engagement or liaison roles, strong communication skills, and the ability to handle challenging situations with discretion. Join us to help deliver innovative solutions in social infrastructure.

Qualifications

• Experience in a contractor or client-side resident liaison/community engagement role.
• Ability to manage difficult situations and maintain discretion.
• Understanding of planned/reactive maintenance or asset management.

Responsibilities

• Act as a visible point of contact for residents.
• Communicate updates and changes regarding the work processes.
• Coordinate handover of keys to site teams and provide aftercare.

Skills

Excellent communication

Stakeholder engagement

Resilience under pressure

Job description

## Resident Liaison OfficerApplylocations: Social\_Infrastructure\_Glastonbury\_Housetime type: Full timeposted on: Posted Todayjob requisition id: JR100622United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. *Our company is split into two business areas:* **Utility Infrastructure** – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. **Social Infrastructure** - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.As an experienced **Resident Liaison Officer**you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.QualificationsWith the confidence to manage sometimes difficult situations, as **Resident Liaison Officer**you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.You will be resilient under pressure and understand the need for discretion and respect in a public facing role.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.