Resident Liaison and Project Coordinator

Babergh District Council and Mid Suffolk District Council; Ipswich; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A local government body in the UK is seeking a Resident Liaison and Project Coordinator for their Housing Capital Projects. The role involves proactive project management support, customer liaison, and maintaining project timelines. Ideal candidates should have NVQ Level 3 or equivalent, alongside experience in project management and customer relations. This position offers a hybrid working arrangement, generous leave, and opportunities for professional development.

Benefits

Generous leave entitlement

Local Government Pension Scheme

Wellbeing Support

Private Health Care Options

Flexible working arrangements

Learning and development opportunities

Qualifications

• Experience in project management and investment programmes.
• Demonstrated customer/resident liaison experience.
• Full driving licence and access to a car.

Responsibilities

• Provide support for project administration for Housing Capital Projects.
• Manage customer/resident liaison meetings and feedback.
• Process work orders and maintain project timelines.

Skills

Project management support

Customer liaison

Proactive approach

Education

NVQ Level 3 or equivalent

Job description

Babergh and Mid Suffolk District Councils

• Address: Great Wenham, Nr Ipswich, CO7 6PS
• Salary: £31,537 - £36,363 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Fixed Term or Secondment opportunity for 12 months (maternity cover)

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Resident Liaison and Project Coordinator (Housing Capital Projects) to join our Property Assets and Compliance Team within our Housing Directorate.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Reporting to the Business Services Manager you will deliver a highly effective, customer‑centric, and innovative business support function.

Responsibilities

• Provide proactive programme and project administration support to the Project Manager for the Housing Capital Project.
• Provide effective support for the everyday running of programmes and projects, in accordance with the project management framework.
• Set up, undertake, and manage the customer/resident liaison across multiple programmes/projcts.
• Attend customer/resident liaison meetings either face‑to‑face or digitally to ensure a high‑performing customer‑centric service is delivered.
• Be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed.
• Raise and process work orders/purchase orders, process invoices, including variation requests.
• Oversee programmes and project timetables, including communicating with team members to maintain key milestones.
• Have a full driving licence and access to a car to conduct home visits and fulfil the duties of the role.

About you

• NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience.
• Experience of assisting in project managing work projects and investment programmes.
• Experience in the customer/resident liaison process in relation to setting up, undertaking, and managing.
• A proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK.

Benefits

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

Our ways of working

We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion, please contact Amanda Ward, Business Services Manager by telephone on 01449 724809 or by emailing [e-mail].

Please read the Job Description and Person Specification (pdf) before applying for this job opportunity.

Closing date

11pm, 22 February 2026.

How to apply

• Application form is fully completed, including employment and education history.
• Supporting statement clearly addresses how you meet the criteria in the Person Specification.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.