Resident Experience Specialist (Student Living)

Student Roost; Trinity; On-site; GBP 26,000 - 29,000; Full time

Job summary

Student Roost seeks a Customer Service Advisor to support residents at Trinity Square, Nottingham City Centre. You will handle enquiries, payments, and provide a welcoming experience, helping maintain a safe community.

The role is a fixed-term contract for 2 months, with an average 37.5 working hours weekly between 8am and 8pm. Salary is £27,202.50 per year pro rata, with overtime at 1.25x hourly rate. DBS check is required.

Qualifications

• Friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience and handling enquiries.
• Team player who thrives in a supportive environment.
• Tech savvy with MS Office and quick to learn new systems.
• Organised with strong communication and record-keeping.
• Comfortable with sales, taking payments, and following processes.
• Resilient and calm under pressure during busy periods.
• Enthusiastic and eager to learn, even without prior property experience.
• Solutions oriented with the ability to think on your feet.

Skills

People skills

Customer service

Team player

MS Office

Communication

Sales ability

Organised

Record keeping

Resilience

Willingness to learn

Problem solving

Job description

Student Roost seeks a Customer Service Advisor to support residents at Trinity Square, Nottingham City Centre. You will handle enquiries, payments, and provide a welcoming experience, helping maintain a safe community.

The role is a fixed-term contract for 2 months, with an average 37.5 working hours weekly between 8am and 8pm. Salary is £27,202.50 per year pro rata, with overtime at 1.25x hourly rate. DBS check is required.