Customer Service Advisor – Student Accommodation Deakins Place

Student Roost; Trinity; On-site; GBP 26,000 - 29,000; Full time

Job summary

Student Roost seeks a Customer Service Advisor to support residents at Trinity Square, Nottingham City Centre. You will handle enquiries, payments, and provide a welcoming experience, helping maintain a safe community.

The role is a fixed-term contract for 2 months, with an average 37.5 working hours weekly between 8am and 8pm. Salary is £27,202.50 per year pro rata, with overtime at 1.25x hourly rate. DBS check is required.

Qualifications

• Friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience and handling enquiries.
• Team player who thrives in a supportive environment.
• Tech savvy with MS Office and quick to learn new systems.
• Organised with strong communication and record-keeping.
• Comfortable with sales, taking payments, and following processes.
• Resilient and calm under pressure during busy periods.
• Enthusiastic and eager to learn, even without prior property experience.
• Solutions oriented with the ability to think on your feet.

Skills

People skills

Customer service

Team player

MS Office

Communication

Sales ability

Organised

Record keeping

Resilience

Willingness to learn

Problem solving

Job description

Customer Service Advisor

Location: Trinity Square, Nottingham City Centre

Salary: £27,202.50 per annum pro rata (£13.95 per hour) with overtime paid at 1.25 x hourly rate

Hours: Average of 37.5 hours per week (contracted to 1950 hours annually pro rata) between 8am to 8pm. This is a fixed term contract for 2 months.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

Why Join Student Roost?

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.