Resident Experience Specialist

Greystar Worldwide, LLC; Milton Keynes; On-site; GBP 22,000 - 32,000; Full time

Job summary

Greystar Worldwide, LLC in Milton Keynes is seeking a Customer Service Associate to help manage the property and community daily, supporting marketing, maintenance, tenancy administration, and tenant experience to hit occupancy goals.

You will work with a team to deliver front-of-house service, handle queries and complaints, and assist with rent collection, notices, and related admin while staying compliant with health and safety rules.

Qualifications

• Experience in a customer-facing service delivery role.
• Excellent interpersonal and communication skills.
• Knowledge of UK Health and Safety requirements is a plus.

Responsibilities

• Deliver exceptional resident living and customer service as part of a team.
• Support front of house services and tenant communications.
• Handle queries and complaints in line with procedures.

Skills

Customer service

Team player

Autonomous

Fluent English

Organised

Numerical skills

Education

General education

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar Worldwide, LLC in Milton Keynes is seeking a Customer Service Associate to help manage the property and community daily, supporting marketing, maintenance, tenancy administration, and tenant experience to hit occupancy goals.

You will work with a team to deliver front-of-house service, handle queries and complaints, and assist with rent collection, notices, and related admin while staying compliant with health and safety rules.