Resident Experience & Community Concierge

Greystar; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greystar in Milton Keynes is seeking a Customer Service Associate to help manage the property and community operations, including front-of-house service, tenancy administration, and resident experience. You will work with others to respond to resident queries, coordinate maintenance, and support rent collection and tenancy renewals within Greystar’s service standards.

This on-site role requires collaboration with teams, strong organisational skills, and a proactive approach to delivering

Qualifications

• Experience in customer-facing service delivery.
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organised across front-of-house, admin and tenancy tasks.

Responsibilities

• Deliver front-of-house service and support a positive resident experience.
• Respond to resident queries and assist with maintenance coordination.
• Assist with tenancy administration, notices, and data entry into databases.

Skills

Excellent customer service

Fluent English

Team collaboration

Organisational skills

Education

Good general education

Tools

Microsoft Office

Databases/booking systems

Job description

Greystar in Milton Keynes is seeking a Customer Service Associate to help manage the property and community operations, including front-of-house service, tenancy administration, and resident experience. You will work with others to respond to resident queries, coordinate maintenance, and support rent collection and tenancy renewals within Greystar’s service standards.

This on-site role requires collaboration with teams, strong organisational skills, and a proactive approach to delivering