Resident Experience & Service Advisor

Centrick; Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Enhanced pension

Additional holiday by tenure

Health & wellbeing benefits

Sick pay support

Life assurance

Learning and development

Mental health support

Birthday day off

Volunteer day

Benefits platform

Job summary

At Centrick, a people business with headquarters in central Birmingham and teams across the UK, you will join a role centred on delivering outstanding customer service. You’ll respond to enquiries, manage cases end-to-end, and collaborate with internal teams to resolve issues promptly.

The role emphasises clear communication, meticulous record-keeping, and the ability to handle multiple enquiries while escalating where needed.

Qualifications

• Previous experience in a customer service, administration, or resident-facing role.
• Excellent communication skills with a passion for helping customers.
• Strong organisational skills and the ability to manage multiple enquiries at once.
• Good attention to detail and accurate record‑keeping abilities.
• Confidence in handling customer concerns and escalating issues when required.

Responsibilities

• Deliver outstanding customer service, responding to resident and client enquiries professionally and promptly.
• Manage customer cases from start to finish, ensuring records are accurate and up to date.
• Keep customers informed by providing regular updates and clear communication.
• Work closely with internal teams, partners, and specialists to resolve enquiries efficiently.
• Monitor outstanding actions, follow up on progress, and ensure issues are resolved quickly.
• Escalate concerns, delays, or service issues appropriately to maintain a positive customer experience.

Skills

Customer service experience

Excellent communication

Organisational skills

Attention to detail

Problem solving

Job description

At Centrick, a people business with headquarters in central Birmingham and teams across the UK, you will join a role centred on delivering outstanding customer service. You’ll respond to enquiries, manage cases end-to-end, and collaborate with internal teams to resolve issues promptly.

The role emphasises clear communication, meticulous record-keeping, and the ability to handle multiple enquiries while escalating where needed.