Resident Experience Advisor

Centrick; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Birthday day off

Mental health support

Volunteer day

Life assurance

Study support

Benefits platform

Job summary

Centrick, headquartered in central Birmingham, is seeking a customer service oriented professional to join our team. You will handle resident and client enquiries, manage cases end-to-end, and coordinate with internal teams to ensure timely, accurate updates.

We offer a comprehensive benefits package, including pension enhancements, mental health support, volunteering days, and study opportunities, designed to support your wellbeing and professional growth.

Qualifications

• Experience in customer service, administration, or resident-facing roles.
• Excellent communication skills and passion for helping customers.
• Strong organisational skills and ability to manage multiple enquiries.

Responsibilities

• Deliver outstanding customer service, responding to resident and client enquiries professionally and promptly.
• Manage customer cases from start to finish, ensuring records are accurate and up to date.
• Keep customers informed by providing regular updates and clear communication.
• Work closely with internal teams, partners, and specialists to resolve enquiries efficiently.
• Monitor outstanding actions, follow up on progress, and ensure issues are resolved quickly.
• Escalate concerns, delays, or service issues appropriately to maintain a positive customer experience.

Skills

Customer service

Administration

Communication

multitasking

Job description

Centrick, headquartered in central Birmingham, is seeking a customer service oriented professional to join our team. You will handle resident and client enquiries, manage cases end-to-end, and coordinate with internal teams to ensure timely, accurate updates.

We offer a comprehensive benefits package, including pension enhancements, mental health support, volunteering days, and study opportunities, designed to support your wellbeing and professional growth.