Resident Service Advisor

Centrick; Greater Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension scheme

Private health support

Birthday bonus

Job summary

Centrick is seeking a customer-focused professional to join our Birmingham-area team. You will respond to resident and client enquiries, manage cases end-to-end, and keep records accurate and up to date.

You will collaborate with internal teams and partners to resolve issues quickly, provide regular updates, and escalate concerns when needed. A proactive attitude and attention to detail will help ensure a consistently positive experience for clients and residents.

Qualifications

• Experience in a customer service, administration, or resident-facing role.
• Excellent communication skills with a passion for helping customers.
• Strong organisational skills and the ability to manage multiple enquiries at once.
• Good attention to detail and accurate record-keeping abilities.
• Confidence in handling customer concerns and escalating issues when required.

Responsibilities

• Deliver outstanding customer service, responding to resident and client enquiries professionally and promptly.
• Manage customer cases from start to finish, ensuring records are accurate and up to date.
• Keep customers informed by providing regular updates and clear communication.
• Work closely with internal teams, partners, and specialists to resolve enquiries efficiently.
• Monitor outstanding actions, follow up on progress, and ensure issues are resolved quickly.
• Escalate concerns, delays, or service issues appropriately to maintain a positive customer experience.

Skills

Customer service

Communication

Organisation

Attention to detail

Problem escalation

Job description

At our core, we're a people business. With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work - because getting those right drives better outcomes for our clients, customers and each other.

What You'll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply.

• Deliver outstanding customer service, responding to resident and client enquiries professionally and promptly.
• Manage customer cases from start to finish, ensuring records are accurate and up to date.
• Keep customers informed by providing regular updates and clear communication.
• Work closely with internal teams, partners, and specialists to resolve enquiries efficiently.
• Monitor outstanding actions, follow up on progress, and ensure issues are resolved quickly.
• Escalate concerns, delays, or service issues appropriately to maintain a positive customer experience.

What You Need to Succeed

• Previous experience in a customer service, administration, or resident-facing role.
• Excellent communication skills with a passion for helping customers.
• Strong organisational skills and the ability to manage multiple enquiries at once.
• Good attention to detail and accurate record-keeping abilities.
• Confidence in handling customer concerns and escalating issues when required.

Why Join Us?

• Time to Recharge: 25 days' holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.