Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Southampton; On-site; GBP 20,000 - 28,000; Full time

Job summary

Greystar Southampton is seeking a proactive property services assistant to support day-to-day management of the community, including marketing, maintenance coordination and tenancy administration, to promote an excellent resident experience and achieve occupancy and retention goals.

You will collaborate with onsite teams, handle front-of-house service, assist with events, viewings and lease activities, and ensure health and safety compliance while adapting to a dynamic environment.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Strong team player with relationship-building and influencing skills.
• Ability to act autonomously, taking decisions when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with multi-tasking and prioritisation.
• Numerical skills to manage data and records.
• Self-aware and able to adapt communications to different audiences.
• Flexible and adaptable to changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders.

Responsibilities

• Work as part of a team to deliver exceptional resident living and service.
• Support front-of-house service and maintain a positive resident experience.
• Respond to queries and complaints following company procedures.
• Support events and activities within the Community.
• Establish relationships with University clients and local stakeholders.
• Develop local knowledge of travel, entertainment and amenities for residents.
• Complete administrative tasks including maintenance requests, filing and notices.
• Undertake marketing activities such as open days and leafleting.
• Carry out sales and leasing activities including viewings and follow-ups.
• Assist with seasonal Community preparations including move-in/out processes.
• Complete Health and Safety compliance activities.
• Participate in on-call roster for out-of-hours support.
• Chase rent arrears following procedures and promote tenancy extensions.
• Raise purchase orders and ensure refunds are processed timely.
• Look to maximise efficiency of utilities.

Skills

Customer service

Team player

Autonomous

Fluent English

Organisation

Numerical skills

Adaptable

Negotiation

Enthusiasm

Education

General education

Job description

Greystar Southampton is seeking a proactive property services assistant to support day-to-day management of the community, including marketing, maintenance coordination and tenancy administration, to promote an excellent resident experience and achieve occupancy and retention goals.

You will collaborate with onsite teams, handle front-of-house service, assist with events, viewings and lease activities, and ensure health and safety compliance while adapting to a dynamic environment.