Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Greater London to manage day-to-day resident needs, assist with tenancy administration, and promote a positive resident experience. You will support marketing, events, and sales activities while ensuring timely responses to inquiries and maintaining accurate databases.

The role requires excellent customer service, strong teamwork, and fluent English, with MS Office proficiency and a proactive, professional approach to a changing environment.

Qualifications

• Customer service experience in a front-facing role.
• Ability to work in a team and build relationships.
• Good communication in English, both written and spoken.
• Proficient with MS Office and basic admin tasks.

Responsibilities

• Deliver all aspects of customer service and front-of-house duties.
• Assist with tenancy administration and community events.
• Respond to queries and complaints following procedure.
• Support marketing, leasing activities and open days.
• Log maintenance requests and update databases.
• Chase rent arrears and assist with tenancy extensions.
• Ensure safety compliance and participate in on-call duties.

Skills

Excellent customer service

Strong teamwork

Autonomous decision-making

Fluent English

Organisational skills

Numerical skills

Education

General education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Booking systems

Job description

Greystar is seeking a Customer Service Associate in Greater London to manage day-to-day resident needs, assist with tenancy administration, and promote a positive resident experience. You will support marketing, events, and sales activities while ensuring timely responses to inquiries and maintaining accurate databases.

The role requires excellent customer service, strong teamwork, and fluent English, with MS Office proficiency and a proactive, professional approach to a changing environment.