Resident Experience & Leasing Specialist (4-on/4-off)

Greystar; Croydon; On-site; GBP 24,000 - 30,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Croydon to manage day-to-day property operations and resident experiences. The role covers front-of-house service, tenancy administration, and community activities, with a 12-hour shift pattern (4 days on, 4 days off).

You will deliver excellent resident service, respond to queries, support events, updates, and tenancy processes while maintaining strong relationships with residents and staff.

Qualifications

• Excellent customer service in a front-line role.
• Fluent English, both written and spoken.
• Strong team player with relationship-building skills.
• Able to work autonomously and take decisions when required.
• Proficient with Microsoft Office (Word, Excel, Outlook) and booking systems.
• Awareness of UK Health and Safety requirements and legislation.

Responsibilities

• Deliver front-of-house service and excellent resident experience.
• Handle queries and complaints per policy and escalate when needed.
• Support tenancy administration, events, and community activities.
• Assist with rent collection, chasing arrears, and tenancy extensions.
• Process maintenance requests and keep databases up to date.
• Contribute to marketing and leasing activities to promote the property.

Skills

Customer service

Team player

Autonomous

Fluent English

Organisational skills

Numerical skills

Cultural awareness

Adaptable

Enthusiastic

Education

General education

Tools

Microsoft Office

Excel

Outlook

Booking systems

Job description

Greystar is seeking a Customer Service Associate in Croydon to manage day-to-day property operations and resident experiences. The role covers front-of-house service, tenancy administration, and community activities, with a 12-hour shift pattern (4 days on, 4 days off).

You will deliver excellent resident service, respond to queries, support events, updates, and tenancy processes while maintaining strong relationships with residents and staff.