Leasing Specialist — 12-Month Contract

Greystar (International); Birmingham; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance

Job summary

Greystar in Birmingham is seeking a Leasing Associate to deliver daily operations and create an exceptional 24/7 resident experience. You will support marketing and leasing, assist tenancy administration, coordinate maintenance, and provide outstanding customer service to residents and applicants.

The role covers viewings, enquiries, data updates, following up on documentation, move-ins and move-outs, and collaboration with contractors and third parties to ensure high-quality outcomes.

Qualifications

• Excellent customer service skills and significant experience in a sales role in a similar world class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.

Responsibilities

• Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.

Skills

Sales & leasing

Customer service

Microsoft Office

Property operations software

English fluency

Tools

Property management software

Job description

Greystar in Birmingham is seeking a Leasing Associate to deliver daily operations and create an exceptional 24/7 resident experience. You will support marketing and leasing, assist tenancy administration, coordinate maintenance, and provide outstanding customer service to residents and applicants.

The role covers viewings, enquiries, data updates, following up on documentation, move-ins and move-outs, and collaboration with contractors and third parties to ensure high-quality outcomes.