Resident Experience Lead – Housing Regeneration

Approach Personnel Ltd; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Car allowance

Access to an employee discount portal

Buy & sell holidays

Shares in the business with tenure

Job summary

Approach Personnel Ltd has partnered with a regional housing regeneration contractor to recruit a Resident Liaison Officer for a Milton Keynes project. You will oversee the full customer journey from pre-start visits and resident profiling through to day-to-day communications, complaints handling and post-completion aftercare.

You will coordinate access for contractors, support vulnerable residents, and identify those who may need additional assistance.

Qualifications

• Prior experience in a customer service role in housing or regeneration programs.
• An organised, proactive and confident individual with strong communication and administration skills.
• Experience using Microsoft Office and EasyBop is preferred.

Responsibilities

• Manage resident relationships and maintain positive communication throughout the project.
• Handle complaints and resolve issues.
• Coordinate access to properties and arrange contractor visits.
• Support vulnerable residents and identify those needing additional assistance.
• Monitor customer satisfaction and help improve service delivery.

Skills

Customer service

Communication

Administration

Tools

Microsoft Office

EasyBop

Job description

Approach Personnel Ltd has partnered with a regional housing regeneration contractor to recruit a Resident Liaison Officer for a Milton Keynes project. You will oversee the full customer journey from pre-start visits and resident profiling through to day-to-day communications, complaints handling and post-completion aftercare.

You will coordinate access for contractors, support vulnerable residents, and identify those who may need additional assistance.