Resident Services Lead — Assistant Building Manager

Randstad Construction and Property; Bath; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Company pension

Annual leave

Training & progression opportunities

Job summary

Randstad Construction and Property is recruiting an Assistant Building Manager to join an onsite team. You will be the face of the building, handling resident enquiries and coordinating front–of–house operations to foster a welcoming community.

In this full‑time role (37.5 hours per week) you will supervise reception, guide daily rotas for customer service and housekeeping staff, oversee cleaning standards, and support occupancy targets by hosting property tours and generating prospective

Qualifications

• Experience in supervising customer-facing operations in hospitality, retail or residential property.
• Ability to manage front-of-house activities and coordinate staff rotas.
• Familiarity with CRM or property operations software.

Responsibilities

• Serve as the primary point of contact for resident enquiries, complaints, and community activities.
• Supervise community hub and reception operations to ensure seamless daily service.
• Guide and coordinate daily rotas for customer service and housekeeping staff.
• Oversee cleaning standards, perform site walk-throughs, and coordinate contractor visits.
• Support occupancy targets by hosting property tours and assisting with prospective resident leads.

Skills

Customer-facing supervision

CRM usage

Operations coordination

Tools

CRM software

Operational systems

Job description

Randstad Construction and Property is recruiting an Assistant Building Manager to join an onsite team. You will be the face of the building, handling resident enquiries and coordinating front–of–house operations to foster a welcoming community.

In this full‑time role (37.5 hours per week) you will supervise reception, guide daily rotas for customer service and housekeeping staff, oversee cleaning standards, and support occupancy targets by hosting property tours and generating prospective