Customer Service Associate- Part time - 20 hours

Greystar (International)

Birmingham

On-site

GBP 20,000 - 25,000

Part time

14 days+

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Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

A leading real estate company in Birmingham is seeking a part-time Customer Service Associate. This role involves providing exceptional resident living experiences, managing property-related tasks, and delivering comprehensive customer service. Candidates should possess strong customer service skills, proficiency in Microsoft Office, and excellent organizational abilities. Join a dynamic team dedicated to enhancing community experiences while ensuring compliance with health and safety standards.

Qualifications

Proven experience in customer-facing roles.
Understanding of UK Health and Safety requirements.
Ability to act autonomously and make decisions.

Responsibilities

Provide exceptional resident living support.
Deliver comprehensive front-of-house customer service.
Manage maintenance requests and administrative tasks.

Skills

Customer service skills

Proficient in Microsoft Office

Relationship-building skills

Organizational skills

Numerical skills

Education

Good level of general education

Tools

Databases

Booking systems

Job description

Overview

Customer Service Associate - Part time - 20 hours. Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance and tenancy administration, and promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Key Role Responsibilities

Work as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Support the creation of a positive, memorable experience for residents.
Deliver all aspects of customer service, including a comprehensive front of house service, anticipating and exceeding resident expectations.
Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Support events and activities within the Community.
Establish and maintain relationships with University clients.
Develop and maintain local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, amenities).
Complete administrative tasks including logging of maintenance requests, filing and preparing notices, and updating databases.
Undertake marketing activities such as attending open days and leafleting to promote the property.
Carry out sales and leasing activities including viewings, following up on enquiries and sales conversions.
Assist with summer Community preparations, including move-in and move-out processes.
Complete Health and Safety compliance activities in line with the Company’s policies and procedures.
Participate in an on-call roster to provide out-of-hours emergency support for the Community where required.
Chase outstanding rent arrears following rent collection procedures in meeting property targets.
Promote tenancy extensions and other revenue streams such as vending.
Raise purchase orders in accordance with procedures.
Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
Seek to maximise efficiency of utilities.

About You

You should possess a good level of general education and be proficient in Microsoft Office (Word, Excel, Outlook) and other systems such as databases or booking systems (training will be provided). You should have a solid understanding of UK Health and Safety requirements and legislation, and demonstrate excellent customer service skills with significant experience in customer-facing roles. You should be a good team player with strong relationship-building and influencing skills, able to act autonomously, make decisions, and prioritise tasks effectively. Fluency in English (verbal and written), and exceptional organizational and numerical skills are required. You should be self- and culturally aware, adaptable in communication and negotiation, and flexible in a changing environment. Enthusiasm for delivering exceptional stakeholder experiences and a commitment to continuous self-improvement are crucial.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company owns, operates, and develops multifamily, student, and senior housing across the globe. Greystar continues to expand its platform with a local presence, and its pan-European platform was established in 2013 with presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and we are committed to being an equal opportunities employer. Please reach out to the Talent Acquisition team to explore opportunities or visit our careers site at https://jobs.greystar.com/.

Seniority level