Resident Concierge & Front-of-House Lead

Pinnacle Property Management; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

16 days holiday plus bank holidays

Pension scheme enrollment

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training and development

Discounts across travel, retail, and娱乐

Job summary

Rendall & Rittner is recruiting a Day Concierge for a landmark North London development near Woodberry Down. You will greet residents, manage access, coordinate deliveries and keep communal areas pristine.

The role requires strong customer service, reliability, and the ability to work as part of a day and night team in a vibrant, 24-hour environment with on-site gym, pool, spa and lounge. DBS check and eligibility to work in the UK are required.

Qualifications

• Front-of-house experience in residential, hotel, or luxury environments.
• Familiarity with parcel management systems, booking platforms or concierge software.
• Exposure to building operations, health & safety awareness or CCTV monitoring.
• Experience working with contractors, security or housekeeping on a busy site.
• Handling confidential information and sensitive resident situations with discretion.

Responsibilities

• Greeting residents and visitors, answering questions and handling access requests.
• Managing parcels and deliveries, maintaining logs and safe storage.
• Monitoring CCTV and site systems, escalating safety or maintenance issues promptly.
• Coordinating amenity bookings and supporting gym, pool, spa and lounge use.
• Liaising with contractors and housekeeping to maintain high standards.
• Keeping daily reports, handovers and incident records up to date.

Skills

People skills

Customer service

Clear communication

Problem solving

Tools

Parcel management systems

Concierge software

Booking platforms

Job description

Rendall & Rittner is recruiting a Day Concierge for a landmark North London development near Woodberry Down. You will greet residents, manage access, coordinate deliveries and keep communal areas pristine.

The role requires strong customer service, reliability, and the ability to work as part of a day and night team in a vibrant, 24-hour environment with on-site gym, pool, spa and lounge. DBS check and eligibility to work in the UK are required.