Night Concierge (4-on/4-off) – Luxury Residential

Abbatt Group; Twickenham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

20 days annual leave

Pension contributions

Life insurance

Discounted gym membership

Career progression opportunities

Job summary

Abbatt Group in Twickenham is seeking a professional Night Concierge to join a prestigious residential development. You will be the primary night-time contact, delivering exceptional customer service to residents, guests, contractors, and clients.

You will ensure residents feel safe, supported, and valued while maintaining discretion and the highest standards of professionalism. Strong communication is essential, and the role includes handling emergencies and coordinating building operations.

Qualifications

• Requires previous luxury residential experience and excellent written and verbal communication skills.
• Ability to respond effectively to emergencies, complaints, and unexpected situations.
• Demonstrates discretion and professionalism at all times.

Responsibilities

• Meet and greet residents and visitors, handling enquiries in person and by telephone.
• Maintain building security, monitor CCTV and conduct patrols.
• Communicate professionally with leaseholders and managing agents.
• Report maintenance issues or security concerns to the Building Manager.
• Carry out weekly fire alarm, lift alarm and other compliance checks.
• Respond to emergencies and report all incidents, complaints and health & safety matters.
• Manage key control procedures and sign-in/out records.
• Oversee deliveries to reception and distribution of parcels.

Skills

Residential concierge experience

Customer service

Contractor oversight

Fire safety knowledge

Discretion

Job description

Abbatt Group in Twickenham is seeking a professional Night Concierge to join a prestigious residential development. You will be the primary night-time contact, delivering exceptional customer service to residents, guests, contractors, and clients.

You will ensure residents feel safe, supported, and valued while maintaining discretion and the highest standards of professionalism. Strong communication is essential, and the role includes handling emergencies and coordinating building operations.