Resident Experience Ambassador for Student Living

MCR Property Group; South Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Flow Student in the UK is seeking a Student Experience Team Member for a Sheffield property. You will be the friendly first contact for students, support arrivals and departures, and help maintain a safe, welcoming community.

You will engage residents, handle day-to-day administration, and assist with events and safeguarding, welfare, health and safety checks while working closely with the team to uphold high standards.

Qualifications

• Experience in customer-facing environments such as hospitality, accommodation, retail, or property preferred.
• Excellent communication with a friendly, approachable and professional manner.
• Ability to build strong relationships with a diverse range of students.
• Organised and reliable with the ability to manage multiple priorities.
• Good IT skills and confidence using systems and Microsoft Office.
• Experience in PBSA (purpose-built student accommodation) or student housing desirable but not essential.

Responsibilities

• Act as a welcoming first point of contact for students, visitors, and stakeholders
• Build positive relationships with residents and support a strong student community
• Respond to enquiries and resolve day to day issues, escalating where required
• Support arrivals, departures, room inspections, and other property processes
• Maintain accurate student records and complete administration
• Support rent collection and arrears activity where required
• Support resident events, engagement activities, and community initiatives
• Promote a safe, inclusive, and positive living environment
• Identify and escalate safeguarding, welfare, health and safety, or compliance concerns
• Support inspections, audits, and compliance checks
• Work collaboratively with the wider team to ensure the property operates effectively

Skills

Communication

Microsoft Office

Organizational skills

Job description

Flow Student in the UK is seeking a Student Experience Team Member for a Sheffield property. You will be the friendly first contact for students, support arrivals and departures, and help maintain a safe, welcoming community.

You will engage residents, handle day-to-day administration, and assist with events and safeguarding, welfare, health and safety checks while working closely with the team to uphold high standards.