Resident Experience Advisor - Student Housing & Community

Student Roost; Croft; On-site; GBP 23,000 - 31,000; Full time

Job summary

Student Roost is hiring a Customer Service Advisor in Hollis Croft, Sheffield. The role offers a salary of £27,202.50 per year and a 37.5-hour week, with an annualised hours model and overtime paid at 1.25x.

The successful candidate will deliver outstanding resident experiences, handle enquiries and support community safety. Your responsibilities include providing a high level of service, processing payments, and maintaining accurate records while collaborating with a friendly team in a busy

Qualifications

• Friendly, approachable and great at building relationships.
• Confident in providing exceptional resident experience and resolving issues.
• Team player who thrives in a supportive and collaborative environment.

Responsibilities

• Deliver excellent resident experience and handle enquiries.
• Resolve issues promptly to maintain high satisfaction.
• Take payments accurately and keep records in line with processes.
• Collaborate with team to support safety and community engagement.

Skills

People Person

Relationship Building

Customer Experience

Team Player

MS Office

Organisation

Communication

Sales & Payments

Resilience

Willingness to Learn

Problem Solving

Tools

MS Office

Job description

Student Roost is hiring a Customer Service Advisor in Hollis Croft, Sheffield. The role offers a salary of £27,202.50 per year and a 37.5-hour week, with an annualised hours model and overtime paid at 1.25x.

The successful candidate will deliver outstanding resident experiences, handle enquiries and support community safety. Your responsibilities include providing a high level of service, processing payments, and maintaining accurate records while collaborating with a friendly team in a busy