Customer Service Advisor – Student Accommodation

Student Roost; Corfe; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Safety & Wellbeing

Resident Support

Sales & Building Mgmt

Events & Community

Operations & Admin

Debt Management

Inclusive Culture

Career Growth

Team Experience

More Than Just a Job

Job summary

Student Roost seeks a Customer Service Advisor at Corfe House, Poole. The role focuses on delivering exceptional resident experiences, safety, and a sense of community as part of a frontline customer service team.

You will handle enquiries, take payments, follow processes, and keep accurate records. The role operates an annualised hours model with a 37.5-hour week and regular weekend work, including DBS checks where required.

Qualifications

• We are not just looking for experience, we're looking for the right attitude!

Skills

People person

Excellent communication

Team player

MS Office

Organised

Sales handling

Under pressure

Willing to learn

Tools

MS Office

Job description

Customer Service Advisor

Location: Corfe House, Poole

Salary: £27,202.50 per annum pro rata (£13.95 per hour) with overtime paid at 1.25 x hourly rate

Hours: Average of 37.5 hours per week (contracted to 1,950 hours annually pro rata)

Working pattern: Working 5 days out of 7 between 8am and 8pm, with regular weekend working

About Student Roost

Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

Why Join Student Roost?

• Safety & Wellbeing


• Customer Experience & Resident Support


• Sales & Building Management


• Events & Community Engagement


• Operational & Administration


• Debt Management


• Inclusive & Supporting Culture


• Opportunities for Career Growth


• Team Experience


• More Than Just a Job


• Benefits That Support You - see here for more detail

What We’re Looking For:

We're not just looking for experience, we're looking for the right attitude!

Skills & Qualities

• A People Person - friendly, approachable, and great at building relationships.


• Confident providing exceptional resident experience, handling enquiries, and resolving issues.


• A team player who thrives in a supportive and collaborative environment.


• Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.


• Organised and detail-oriented, with strong communication skills.


• Comfortable with sales, taking payments, following processes, and keeping accurate records.


• Resilient, with the able to stay calm under pressure, particularly during busy periods


• No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.


• Solutions orientated, with the ability to think on your feet.

If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.